Frequently asked questions

Here are the answers to some of the questions visitors ask us regularly.

Q: When can we check in/out?

  • 2pm–Check-in time*
  • 10am – Check out time*

Q: What is the late arrival procedure?

Contact Reception ahead of time if you believe you will arrive late or at the weekend. On arrival go to the Conference Centre Reception, as normal.

Q: What time is breakfast?

  • 7.30-9am – Weekday breakfast
  • 7-30-9.30am – Weekend breakfast

Q: What are the bar opening times?

6-11pm, when 10 or more people are on-site.

Q: Is the Campus pet friendly?

We regret that no animals, other than those needed for assistance purposes, are permitted onto the campus.

Q: What facilities do the bedrooms have?

Hairdryer, tea and coffee making facilities, television, ironing board and iron.

Q: What is the payment policy?

All payments must be made via a secure WorldPay link sent to you by reception. For security reasons we cannot take credit card details over the phone or via email.

We are also a cashless site.

Q: Do you have gym facilities?

We do not have a gym. We do, however, have an outdoor trim track comprising 12 exercise stations, and an outdoor gym, which delegates can use in daylight and fair weather. We also have pre-bookable tennis courts, rackets and balls. More information about our recreational facilities.

Q: Is there luggage store?

Luggage may be left behind reception at any time, and owners leave their property at their own risk. We do also have a number of small lockers for small personal items. Please ask Reception for coins for these.

Q: Are there fridges in the bedrooms?

No. But we have a number of fridges that we can put in bedrooms for those requiring them for medication.

Q: What is there to do locally?

The Visit Saffron Walden website is a great resource for things to do and see in and around the beautiful town of Saffron Walden, which is 5 miles/8 km away.

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